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- All deliveries will be completed by no later than Midday
(Monday – Friday) or the customer will receive a 5% discount on the total invoice.
- The customer will receive a copy of the invoice at point of delivery. The driver will sign the customer copy and also place the date and time of the delivery on this invoice. The time is recorded on the customer invoice to ensure we can trace the temperature of the truck, through data loggers, at the time of delivery.
- The customer must sign our copy of the invoice, as well as place the date and time of delivery on it once they are fully satisfied that the following has occurred:
- They have received every product that is on the invoice.
- None of the products they have received are damaged.
- The customer has tested the product to check the temperature and is satisfied with the outcome.
- If the customer is not satisfied with any of the above criteria, the product must be returned to the driver in its box with a note on both copies of the invoice as to why the product has been returned and a new amended invoice will be organised for the customer on their next delivery. A note will be on the new invoice as to why the error had occurred and what has been done to prevent it happening again.
- Public Service Department deliveries, will be notified of the delivery time approx. 10-15 minutes prior to drop off. The customer will be expected to be in the main foyer of their building at the notified time, with the exact amount of cash owing.
- All deliveries will be completed by no later than 5pm every Wednesday.
- All other delivery procedures are the same as Narellan, Goulburn and Canberra customers
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