|
ORDERING METHODS AVAILABLE:
ORDERING PROCEDURES:
BOB & PETE & AJ’S DONUTS & MUFFINS
- Products are available 5 days per week (Mon – Fri). Orders must be placed before 2:30pm, (Monday – Thursday) for the following day delivery. Orders must be placed before 9am on Sunday for delivery on Monday morning.
CONTINENTAL PATISSERIE, MEZZAPICA CAKES, RICA PASTRIES & MONDO KITCHENS
- Products are available twice per week (Tues & Fri). Orders must be placed before Midday on Monday & Thursday for the following day delivery.
- Only orders over $40 will be delivered, all other orders can be picked up or delivered with a $5 surcharge.
DELIVERY PROCEDURES:
- All deliveries will be completed by no later than Midday (Monday – Friday) or the customer will receive a 5% discount on the total invoice.
- The customer will receive a copy of the invoice at point of delivery. The driver will sign the customer copy and also place the date and time of the delivery on this invoice. The time is recorded on the customer invoice to ensure we can trace the temperature of the truck, through data loggers, at the time of delivery.
- The customer must sign our copy of the invoice, as well as place the date and time of delivery on it once they are fully satisfied that the following has occurred:
- They have received every product that is on the invoice.
- None of the products they have received are damaged.
- The customer is satisfied with the temperature of the products at time of arrival.
- If the customer is not satisfied with any of the above criteria, the product must be returned to the driver in its box with a note on both copies of the invoice as to why the product has been returned and a new amended invoice will be organised for the customer on their next delivery. A note will be on the new invoice as to why the error had occurred and what has been done to prevent it happening again.
CREDITS
- Once the product has been used and it is seen to be unsatisfactory by the customer due to sub-standard quality or it has gone off before the use by date, it must be returned to the driver in its original box. (This ensures the supplier can trace the product back via the batch code to how and when the product was produced and who made it, to ensure the problem can be rectified).
- The customer must notify us within 48 hours of noticing a problem with any products to be eligible for a full credit.
- As soon as we have investigated the credit claim and it has been established that the supplier or ourselves were at fault, a full credit will be issued as well as a 5% discount on a replacement product within 24 hours.
CREDIT TERMS
- All customers will be placed on “Cash On Delivery” terms unless otherwise negotiated.
- Credit will be refused or terminated for the following reasons:
- Any previous credit arrangements with other suppliers have not been met within the last 10 years.
- The customers’ average weekly purchases equate to less than $250.
- A credit application has not been completed.
- The credit terms agreed upon with us are broken more than once. (Late payment)
- All credit given will be 7 days only. This means that customers will receive statements once a week. (Every Friday)
Payment will be due the following Monday after the statement is supplied by the following payment methods
- Cash or Cheque given to the driver at point of delivery.
- Internet Bank Transfer directly into our bank account.
BANK DETAILS
BSB – 112908 ACCOUNT NO. – 491179753
BANK – St.George
|
